Any person or persons wishing to submit a complaint regarding access or alleged discrimination relating to Title I and Title II of the Americans with Disabilities Act of 1990 may submit a grievance or complaint report to the city’s ADA Coordinator, Ellie Ray, for prompt and equitable resolution. Complaints should be addressed to the ADA Coordinator, 316 N. Park Avenue, Helena, MT 59623 or sent via e-mail to firstname.lastname@example.org.
A complaint must be filed within 30 days after the complainant knows or should have known of the alleged violation. An investigation will follow the filing of the complaint, with the investigation being conducted by the ADA Coordinator, and will afford all interested parties and their representatives, if any, an opportunity to submit evidence relevant to the complaint. The ADA Coordinator will issue a written determination as to the validity of the complaint and resolution of the complaint, if any. A copy will be forwarded to the complainant no later than 30 days after the City’s receipt of the complaint. Files on each complaint will be maintained relating to complaints filed.
If a complainant wishes to have a case reconsidered due to dissatisfaction with the resolution, a request for reconsideration must be made in writing within thirty (30) days of issuance of the original determination to the ADA Compliance Committee, in care of the ADA Coordinator.
The right of a person to a prompt and equitable resolution of a complaint filed hereunder shall not be impaired by the person’s pursuit of other remedies such as filing of an ADA complaint with the responsible federal department or agency. Utilization of this grievance procedure is not a prerequisite to the pursuit of other remedies.