Requests

 

 


My Helena App

Need to report a pothole, down tree, damaged receptacle? There’s an app for that!

Create an account and track your requests or visit MyHelenaApp.com. The app can be downloaded from iOS App Store or Google Play. Tickets can also be generated via www.MyHelenaApp.com, too.

App Store DownloadGoogle Play Download

How to submit a request:

  1. Download the My Helena App or visit www.MyHelenaApp.com
  2. Select the Requests icon to get started.
  3. Create a Request

My Helena App Requests (By Department)

Community Decay

Community Decay Complaint

Sign Complaint

Garbage Collection

Missed Collection

Compliments

Damaged Container

Police

Graffiti

Abandoned Vehicle

Blocked Fire Hydrant

Found Property

Sign Obscured

Parking

Compliments

Graffiti

Illegal/hazardous vehicle parking

Parking garage damage

Parking lot damage

Parking violation questions

Pay to park equipment: damaged

Pay to park equipment: malfunctioning

Pay to park equipment: use questions

Pedestrian safety concerns

Parks and Vegetation

Boulevard lacking vegetative cover

Compliments

Damaged park accessory

Garbage - Overfull park can

Garbage - Refuse in park

Graffiti

Hazardous tree

Irrigation leaks

Noxious weeds

Nuisance vegetation

Parkland encroachment

Parks snow/ice

Playground issue

Street tree clearance

Tree branches

Streets and Transportation

Sidewalk variance

Railroad quiet zone concerns

Summer alley maintenance

Compliments

Cul-de-sac snow request

Dirt street maintenance

Graffiti

Pothole

Sidewalk - obstructions

Sidewalks - snow removal

Sidewalks - trip hazard

Sight triangle

Signs - damaged or missing

Snow berm request

Street obstruction

Street plowing request

Street sanding request

Street sweeping request

Traffic signal

Traffic study request

Trailer parking

Water and Sewer

Illegal discharge

Compliments

Fire hydrant damaged

Manhole lid missing

Sewer backup

Sewer odor

Sinkhole

Storm drain issue

Water leak

Water lid damaged or missing