Maintain and Improve City Services to Residents

Three people repairing a street.

The following strategies have been identified as priorities for accomplishing this Strategic Plan goal.

Please note, not all of these projects have been allocated funding. Many of these action items will require the City Commission to approve funding in a future fiscal year to move forward. 

Download Implementation Strategies for this Strategic Goal(PDF, 162KB)


Implementation Strategies

Select one of the following Strategies to view a list of projects and initiatives that have been identified as a priority by the Commission and City staff.

Digitize Interface with Residents

 Action
Resources
Year(s)
Department(s)
Meeting(s) 

Implement CAD/RMS System

Staff / Budget / Commission

Complete

Police / Fire

 

Establish Process for Resident Communication Routing and Confirmation

Staff

2024-2026

Clerk of the Commission / City Manager’s Office

 

Improve Accountability of Public Information Requests

Staff

2025-2026

Clerk of the Commission / City Manager’s Office

 

Digitization of Public Records Request Process and Public record access through online portal

Staff / Budget / Commission

Ongoing

Clerk of the Commission (All)

 

Evaluate opportunities to expand use of Civic Access

Staff / Budget / Commission

Ongoing

Community Development / Finance

 

Interactive Development Explorer/Development Dashboard/Development Portal Page

Staff

Ongoing

Community Development / Public Works / Transportation Systems

 

Implement Utility Billing Module within ERP system.

Staff / Budget / Commission

2024-2025

Finance / Public Works

 

Update/Replace meter reading infrastructure & software

Staff / Budget / Commission

2025

Finance / Public Works

 

Digitalization of historic records / digitizing City – Wide Process through M-Files (Resolutions, Ordinances, Agreements)

Staff / Budget / Commission

Ongoing

Clerk of the Commission

 

Implementation of Electronic Meeting Policy

Staff / Commission

Complete

Clerk of the Commission

 

Agenda Management Software Conversion and integration with M-Files

Staff / Budget / Commission

2024-2025

Clerk of the Commission / City Manager’s Office (All)

 
 Upgrade to Zoom Sessions  Staff Complete Clerk of the Commission  

 

Improve Community Engagement

Action
Resources 
Year(s) 
Department(s) 
Meeting(s)

Continue exploring ways to establish better balance of proactive and reactive policing.

Staff

Ongoing

Police

 

Develop chain of command regarding responding to the public.

Staff

2024-2025

Police

 

Explore options for improving use of Beat Map system

Staff

Ongoing

Police

 

Create public response form to facilitate responding to public requests and questions

Staff

2024-2025

Police

 

Update the City’s Public Participation Plan via the MPO Long Range Transportation Plan

Staff

2024-2025

Transportation

 

 

Community Risk Reduction

Action
Resources
Year(s)
Department(s)
Meeting(s)

Strengthen readiness, mitigation and response to Wildland Urban Interface Fires.

Staff

Ongoing

Fire / Parks, Recreation and Open Lands

 

Re-establish annual fire inspections of schools and commercial occupancies

Staff

2024-2026

Fire

 

 

Provide Accountability

Action
Resources
Year(s)
Department(s)
Meeting(s)

Establish Status Hearings for clients to explain their circumstances regarding the progress they are making in their sentencing requirements.

Staff

2024

Municipal Court

 

 

Modernize Internal Processes

 Action
Resources
Year(s)
Department(s)
Meeting(s)

Update City Code / Standards

Staff / Commission

2024-2026

Community Development / Public Works / Transportation / City Attorney / Clerk of the Commission

 

Digitalization of internal workflow for Ordinances / Codification

Staff

Ongoing

Clerk of the Commission / City Attorney

 

Centralization and digitization of Legislative process for Public Hearings; Legal Ads; Public Testimony

Staff

2025-2026

Clerk of the Commission / City Attorney

 

Improve Visibility of Asset Management and Planning Documents – Archiving Planning documents into Public access vaults of M - Files

Staff / Budget / Commission

Ongoing

Public Works /Transportation /Parks / Community Facilities / Clerk of the Commission

 

Revision/modernization of the City’s Public records retention and destruction policy according to newly reformed SOS guidelines

Staff / Budget / Commission

2025-2026

Clerk of the Commission

 

Implementation of Public Decorum Policy

Staff

2025-2026

Clerk of the Commission/City Attorney

 

Update Commission bylaws

Staff / Commission

2025-2026

Clerk of the Commission

 
City wide boards and committees project  Staff / Commission  Ongoing Clerk of the Commission / City Manager  
Implement new Payroll and HR module within ERP system  Staff / Budget / Commission  2024-2025 All  
Expand use of M-Files  Staff / Commission / Budget  2024-2026 All  
Update Web Governance Policy to improve use of public forms Staff 2025 Clerk of the Commission / City Manager's Office  
Launch public facing Citian page Staff / Budget / Commission 2024-2025 Transportation  
 Provide alternative options to traditional sentencing Staff / Community Partners  2024 Municipal Court   

 

Establish Right Size Police and Fire Staff, and Infrastructure to Meet Service Demand

Action
Resources
Year(s)
Department(s)
Meeting(s)

Explore funding mechanisms for public safety personnel.

Staff / Commission / Budget

2024-2025

Police / Fire

 

Design and construct Station 3 with Training Facility.

Staff / Commission / Budget

2024-2026

Fire / Finance / Public Works

 

 

Implement REAL Institute Principles

Action
Resources
Year(s)
Department(s)
Meeting(s)

Review all ordinances and resolutions to ensure inclusive language

Staff / Commission

2024-2026

All

 

Review ordinances, programs, contracts, etc. to ensure language and process are inclusive

Staff / Commission

2024-2026

All

 

 

Expand Transit System

Action
Resources
Year(s)
Department(s)
Meeting(s)

Add hours, staffing, and increase service area.

Staff / Commission / Budget

2024-2026

Transportation

 

 

Improve Accessibility to Services

Action
Resources
Year(s)
Department(s)
Meeting(s)

Website improvement

Staff

2024-Completed

Municipal Court

 

Zoom hearings are provided to those unable to make it to court for various life reasons

Zoom

2024-Completed

Municipal Court

 

 

Solidify Fiscal Policies to Promote Internal Controls and Accountability

Action
Resources
Year(s)
Department(s)
Meeting(s)

Codify Debt Service Policy

Staff / Commission

2024-2025

Finance / City Manager

 

Codify Financial Policies

Staff / Commission

2024-2026

Finance / City Manager

 

Codify Investment Policy

Staff / Commission

2024-2025

Finance / City Manager

 

Codify Procurement Policy

Staff / Commission

2024-2026

Finance / Transportation Systems / Public Works / City Attorney / City Manager

 

 


Other Strategic Goals