Utility Maintenance Division
The Division is responsible for water distribution, wastewater collection and storm water collection portions of the City of Helena Water Utility, Wastewater Utility and Storm water Utility.
The charges for water and sewer are billed through Utility Customer Service.
Have utility billing questions? Call Utility Customer Services Division at 447-8450.
If you have an urgent concern regarding your sewer, water or a stormdrain please call our office at 457-8567. Outside normal business hours please call 442-3233.
Water Meter Program & What It Means to You
During 2005 and 2006 all city water meters were replaced with new radio read meters. These meters contain batteries for distributing an electronic radio read. These batteries have a life span of 10 to 15 years and have been placed on a schedule to be replaced by city crews starting December 4, 2017. 500 meters will be replaced in route 22 & 24. Annually, in subsequent years, additional meters will be replaced
The new replacement meters will still be read remotely, via a radio signal. The new water meters contain a feature that allows them to be read from almost anywhere in the city providing more accurate and timely water use information, along with more in depth read and diagnostic information. Improvements have also been made to the life span of the battery in the new meters along with the radio read output strength. These improvements will also allow the city to make upgrades in both meter reading capabilities and customer service information in coming years.
An initial letter followed by a door hanger will notify you when your area is scheduled for meter change-out. Also, City staff will be in the area making cold calls by knocking on doors and setting up appointments where needed.
Please be patient with us during this process. Our goal is to be able to serve you, our customers, better. Please call the Utility Maintenance Division at (406) 457-8567 with questions about this program.