Frequently Asked Questions
Who is responsible for processing noise, event street closure and block party permit applications?
Who is responsible for snow and ice on city streets?
The Public Works Department Street Division (406-447-1566) is responsible for snow and ice control on city streets. Major arterials and other collector streets are cleared first so that vehicular traffic can continue to move safely and efficiently through the city's street network. The following operational priorities are adhered to: (1) designated emergency snow routes, (2) major arterials, (3) selected collector streets and (4) most residential streets. After priorities one through three are accomplished, special requests will be responded to if the Street Division verifies a need. To view our snow route map, follow this link:City of Helena Snow Plow Routes Map.
It is the duty of every property owner, lessee or occupant to remove snow and ice from public sidewalks adjacent to his or her property to prevent a hazardous situation for pedestrians. To report snow and ice accumulation on public sidewalks, call the Code Enforcement Officer at 406-447-8458. If you are unable to clear sidewalks abutting your property because of a disability or advanced age, you may call the Community Service Supervisor at 447-8227 to request assistance. This is free of charge for qualifying individuals.
Who should I call to report a dangerous pothole in the street?
Please call the Public Works Department Street Division at 406-447-1566.
The streetlight in front of my house is not working. Who should I call?
Report any streetlight outages to Northwestern Energy using their on-line service form click here or by calling 1-888-467-2669, Call Center Hours are 7:00 a.m. to 6:00 p.m. Monday-Friday.
Do I need a permit to hold a parade or close a street for a block party?
My garbage wasn’t picked up. What should I do?
Call the Public Works Department Solid Waste Division at 406-447-8086 to request a pick-up.
Where can I find a particular Helena City Code?
City Codes may be accessed here or contact the City Clerk’s Office at 406-447-8086.
I have a complaint about weeds in my neighborhood. Who should I contact?
The Weed Control Division of the City Department of Parks, Recreation and Open Lands has responsibility to see that Helena’s Weed Control Ordinance (City Code 7-7-1 through 9) is complied with both on city-owned properties and on private property within the city limits of Helena. This includes both nuisance and noxious weeds. Please call 406-447-8458 to report a weed problem.
There is a large, broken branch on one of my boulevard trees. Will the City take care of it?
Helena’s Department of Parks, Recreation and Open Lands, Tree Maintenance Division, (406-447-8485) is responsible for trimming trees located in the city’s street rights of way (boulevards), public parks and other city-owned properties. City crews will not enter private property to trim trees.
There’s an abandoned vehicle on my street. How do I get it removed?
If possible, get the vehicle make, model, year, color and license plate number. Make a note of the street address and/or the nearest cross streets where the vehicle is located and call the Helena Police Department at 406-442-3233. A vehicle is considered abandoned if it has not been moved for 72 hours; the 72 hours begins once police mark the vehicle tire. If the vehicle has not been moved after 72 hours, a parking citation/warning placard will be placed on the vehicle. If the vehicle is not moved in five days, the vehicle will be towed.