A Job Like No Other!

Being a 9-1-1 dispatcher is like no other job you’ve ever held.  The career appeals to people who have a passion for helping others, enthusiastic about a fast-paced stress-filled working environment, and who wants to make a difference in the community.  If you think you are up for the challenge, you are encouraged to take the Self-Evaluation QuestionnaireSuccessful candidates must have the ability to respond quickly and appropriately to emergent and non-emergent situations, have great attention to detail, and willing to provide unmatched customer service.  This is a career path for individuals who are ready to dedicate themselves to intensive training for a career with a great team and incredible reward. A newly hired employee is expected to complete an intensive 16-week training program before becoming fully qualified. You can learn more about this position when it becomes available by visiting the City of Helena Human Resources page. 

Minimum Qualifications: 

  • Minimum of high school education or equivalent.
  • One year of employment operating computer consoles and providing customer service to a diversity of individuals.
  • Knowledge of standardized emergent and non-emergent dispatch rules, procedures and operations.
  • The ability to speak English clearly; verbally communicate under stressful, confused and hectic circumstances.
  • Record names and numbers rapidly and accurately.
  • Quickly recall details and vital information.
  • Consistently think clearly and respond quickly in a wide variety of emergency situations.
  • Other relevant combinations of education and work experience may be evaluated on an individual basis.

Work Schedule:  

  • A successful applicant will work various shifts and rotate on a frequent basis during the training program.
  • After the training period, an employee will be assigned to a rotating work schedule and rotate among the three shifts every 4 months.
  • The applicant must be willing to work weekends, nights, holidays and all shifts.
  • If called upon, an employee must be available to work mandatory overtime on their regularly scheduled workday and/or outside their assigned shift. 

Benefits:  Benefits for eligible full-time city employees include a deferred compensation program, public employee’s retirement program, fifteen days annual leave per year, twelve sick days per year, paid holidays and health insurance.  For more details click HERE.

License and/or Certificate Requirements:  Within one year of hire, the applicant must obtain CPR certification, Emergency Medical Dispatch (EMD) qualification; complete the Public Safety Basic Telecommuncator’s Course at the Montana Law Enforcement Academy and obtain credentials to access criminal justice information in accordance with the Montana Department of Justice.  

Other Considerations:  During the screening process, applicants will be required to visit the 9-1-1 Communication Center and complete a pre-employment attitude test that’s administered by a Communication Center supervisor.  The visit to the Communication Center permits an applicant to observe general operations and ask questions about the career.  The applicant must pass a criminal background check to ensure fitness to handle sensitive criminal justice information and confirm there is nothing that would prohibit unescorted access to restricted work locations.  This position is subject to pre-employment, random, reasonable suspicion and post-incident drug & alcohol testing.

Application and Selection Process:  The City of Helena may include the following factors in determining whether an applicant meets the minimum qualifications for the position: application form, pre-employment attitude test results, education, structured interview, job-related reference checks, job-related work experience, job-related current and past performance, criminal background check and the application supplemental questions.

Questions regarding future positions can be directed to Peter Callahan via e-mail or by calling 406-447-8233.