Mission Statement

Through a strong commitment to excellence, we serve as the vital link between the citizens of Lewis and Clark County and our public safety partners by providing effective, courteous, and professional handling of all emergency and non-emergency communications. 

 

 

The 911 Communication Center is geographically located 1.5 miles east of Helena's Regional Airport at 3425 Skyway Drive.  We are co-located with the Rocky Mountain Emergency Services Training Center.  The Communication Center provides emergency communications to three law enforcement agencies, three ambulance services and sixteen fire departments as well as a hand-full of state and federal agencies.  On an annual basis the Communication Center generates sixty-six thousand calls for service, receives twenty-six thousand 9-1-1 calls and process over one hundred and twenty-six thousand non-emergent telephone calls.  The Communication Center operates 24/7/365 and is staffed by fifteen full-time telecommunicators and one full-time manager.  It’s a multi-disciplinary communication facility where the telecommunicators play a dual role of call-taking and dispatching. Non-emergent telephone requests for service can be directed to 406-457-8866.

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