Delinquent Accounts

Residential and Commercial Water and Sewer:

Whenever a water/sewer bill has been delinquent for 30 days, an orange letter will be sent giving notice of the delinquency and advising payment must be received within 15 days or water service could be discontinued.  The delinquency letter will be sent to both the renter and owner of the property if applicable.  If payment is still not received, a door tag will be hung on the door at the service address requesting payment within 2 days or shut off will be scheduled.  Once water service is terminated, payment in full plus $125 shut off/turn on fee must be paid to reinstate service.  At the time of payment, we will help you schedule an appointment with the Water Maintenance Division to schedule the water turn on.  Generally the water can be turned back on the same day as payment.  Delinquent accounts are subject to 1.5% interest per month.

Sanitation-Commercial:

Whenever a commercial garbage bill has been delinquent for 30 days, an orange letter will be sent giving notice of the delinquency and advising payment must be received within 15 days.  If payment is still not received on commercial containers, the transfer station may remove the container from the user’s premises.  A twenty-five dollar ($25.00) fee shall be paid, by the user, for return of the container after all balances owing have been paid in full. 

Sanitation – Tipping and Roll Off Containers:

Whenever a tipping or roll off container bill has been delinquent for 30 days, an orange letter will be sent giving notice of the delinquency and advising payment must be received within 15 days.  If payment is not made, the customer will be prohibited from dumping at the Transfer Station or obtaining any roll off containers until the balance is paid in full.  Customers who are prohibited from dumping will be turned over to the City Attorney’s office for collection of the outstanding amounts.